Payment & Refund Policy

Payment Terms

• A 50% non-refundable deposit is required to confirm and secure the booking date.

• The remaining balance must be paid at least 7 days before the event date.

• Setup will not proceed on event day if full payment has not been received.

• Accepted payment methods:

  • Bank Transfer

  • DuitNow QR
    
    

Cancellation by Client

• Deposit payments are strictly non-refundable once paid.

• If the client cancels the booking:

  • The deposit will be forfeited.

• If full payment has been made:

  • We will attempt to reschedule to another available date, subject to availability.

  • If rescheduling is not possible, the deposit amount will be retained, regardless of whether the cancellation is made more or less than 7 days before the event.
    
    

Rescheduling Policy

• Rescheduling is allowed once only, subject to availability.

• A minimum notice of 7 days before the event date is required.

• Additional rescheduling requests may be treated as a cancellation.
  
  

Cancellation by gambaqkotak

• In the event that gambaqkotak is unable to proceed due to:

  • Equipment failure

  • Emergency situations

  • Force majeure events

• A 100% refund of all payments received will be issued.
  
  

Late Payment, No-Show & Booking Termination

• If full payment is not received 7 days before the event, gambaqkotak reserves the right to:

  • Cancel the booking automatically

  • Forfeit the deposit

• No refunds will be provided for no-shows on the event day.
  
  

Event-Day Issues Beyond Our Control

• gambaqkotak is not responsible for disruptions caused by:

  • Venue restrictions

  • Power supply issues at the venue

• In such cases, no refunds will be issued, and costs will not be covered by gambaqkotak.
  
  

Refund Method & Processing Time

• Approved refunds will be made via internet banking only, using the original payment method.

• Refunds will be processed within 7 working days.